the staff members of All American Chevrolet has went above and beyond to help me in my purchase of a Brand New truck they made me feel like I was part of there family, I will always be thankful for there assistance and if I am in the market to upgrade I will be back for sure
I did not like it when we went back to finance to close the deal and the person with whom we would sign the paperwork added an extended warranty and service contract. He then questioned me when I told him to remove it. This made an otherwise ok transaction less than ideal.
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
I still have a sour taste from the service that my wife and I received when from both the sales team as well as the finance team when we first purchased our vehicle. We were tricked and deliberately lied to when we first bought our vehicle. When we finally noticed what they had done it was too late. Only a few days after purchasing our vehicle, we went back for some help with issues we were having with the car, both the salesman and finance rep were no longer working for the dealership. Good for them but we are still stuck with a car that we are not happy with. The service department is awesome. Yes, I had some issues with the car when we first bought it but the service department helped me.
It took over one hour and a half for an oil change. My car sat outside for that time. When I asked about my car they said it was going back right then. They finished in ten minutes. Why should it take that long? I even made an appointment on the app, so it was not a surprise that I was there. The staff were kind but not in a rush to get anything done.
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
As I was sitting in the waiting area I noticed there was no refreshments and I noticed my vehicle was parked in the ready to go area and no one notified me about that. I had to ask about that and no one seems to know what was going on. But I know my truck was taken care of. I'll always bring my truck back. But the guys in the waiting area needs to be supervised on customer concerns. I have a disabled wife and I need to return to her soon because I had no one to sit with her until I returned. Thank you for reading this and I hope I didn't waist your time reading this. Good day.
The service advisor lied to me during the process of making the repairs to my vehicle. And someone stole the quarters out of my car. All of this was brought to the attention of Mr. Johnson, the service manager. He took corrective actions. I have to think very hard about trusting the workers in the service department.
Troy, we sincerely appreciate your feedback. Each employee is a valued member of the All American Chevrolet of Killeen team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
I went in for an oil change. I noticed that the tire rotation & balance was advertised for 24.95 & I asked if I could have that done also. He said it would be 26.82. I said that was fine. During the process of the oil change, they found that my oil pan gasket was leaking & would i like for it to be fixed now. That it would take a couple hours. This was 11:30. I had my husband pick me up & we went home. At 2:00, my husband called to check on the status & they told him it wasnt complete. He told them what I was told about the couple hour time frame & then he hung up. They called me right back & said they was sorry about the confusion but my car was complete. When I arrived at the service center, the associate told me I owed them seventy some dollars. Of course, I explained this was incorrect as the other services performed except the tire rotation & balance were covered under warranty & he continued to argue with me that i had to pay for labor for the tire rotation & balance plus the service fee of 24.95. I had to point out the sign on the wall behind him that the price was 24.95 plus tax. Not plus labor or i certainly wouldn't have had the service done there. After approximately 30 minutes of bantering back and forth, he asked for help from a fellow associate ( the 1 that quoted me the 26.82 price & told me my car would be ready in a couple hrs & was sitting next to him the entire time & had to hear the entire conversation) told him that he made a mistake & that he should only charge me the 26.82. After I paid, I went to my car & tried to leave but it was trapped by other cars. I sat & waited a bit & nobody came to move any cars or offer to get my car out of the drive, so I honked. Still no assistance. I had to go back into the service center & ask for someone to let me out. I referred people to all American Chevrolet to buy their cars there, but this is the 2nd time I have had bad service at the service center
Kenya, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
The customer service I received in the service department was amazing. Leslie was my service advisor and he was a pleasure to work with. I had my breaks done and it was done in a timely manner. If he sees the message I appreciate your help and great customer service sir you deserve a raise
Michael, we sincerely appreciate your feedback. Each employee is a valued member of the All American Chevrolet of Killeen team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Customer Service Rep was very knowledgeable about the questions ask. She also was very polite and pleasant. I love coming here because of the fast service and the caring and polite customer service reps in the service department
It is great to hear that our staff at All American Chevrolet of Killeen was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
I’ve had two oil changes at your dealership. The first my wheels were rotated, but in the process one of my hub centeric rings was not installed on the wheel and the wheel came lose. Luckily I’m very mechanically inclines and noticed it. I found the ring stuck in one of the hubs of a different wheel. This last oil change I was told my wheels wouldn’t be rotated because they were to big. I have the same 285/70 tires as last time which are only 1 inch larger then stock. There was also oil on my steering wheel and driver door panel, that I had to clean when I got home.
My vehicle was taken promptly into service, the only caveat is it had to be in the shop overnight. However the service department rectified the issue with the transmission in my Silverado. They were aware of the issue from a service bulletin and corrected it.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.